Understanding mission and purpose: an insight from NDIS for-profit providers

Stream: Disability and diversity
Date: Wednesday, 11 September 2019
Time: 10.45 am – 12.25 pm


Australia’s social care services are currently undergoing significant restructure and change. In particular two national reforms, Living Longer, Living Better (2012) and the National Disability Insurance Scheme (2013) are central to these changes. We have yet to fully understand how organisations operating in this environment manage the tension between social care values espoused in their mission and values and the reality of working in a competitive setting where client choice, efficiency and supply and demand are expected to prevail. This study seeks to understand how community-based organisations maintain their mission or purpose within the policy context of National Disability Insurance Scheme and/or consumer directed aged care packages. In doing so it investigates the extent to which marketisation has impacted social care values that have been historically and exclusively delivered by the not for profit sector. As part of the broader study titled ‘From expert to enabler: what about social purpose?’, this study focuses on for-profit providers operating in the NDIS marketplace. The data presented here reflects on analysis of provider mission statements and semi structured interviews conducted with for-profit providers operating in the social care market. Initial findings suggest a diversity in the types of for-profit providers and their understanding of mission and purpose within the current policy context.


Ivy Yen (Presenter), University of Sydney
I have been working at the University of Sydney as a Research Officer since 2014. I have worked on various projects that includes evaluating the implementation of Partners in Recovery (PIR) in two regions in Western Sydney and most recently a national policy consultation project that resulted in the Mind the Gap report into the NDIS and psychosocial disability. Prior to this, I had worked in the not for profit sector for over 15 years, in both the disability and aged care sector.