Investing early to transform future outcomes

Stream: Child safety and protection
Date: Monday, 9 September 2019
Time: 1.30 pm – 3.10 pm


Their Futures Matter is a landmark NSW Government reform to deliver improved outcomes for vulnerable children and families. Our vision is a coordinated service system that delivers evidence-based, integrated solutions for children and families and achieves lasting change. Central to this vision is our investment approach, which brings together data and evidence to guide and prioritise Whole-of-Government activity for children and families in NSW.

In 2019, our approach has reached a significant milestone. We’ve brought together data from NSW human services agencies to deliver powerful insights to guide policy and investment decision-making.

In this presentation, we will outline:
• How Their Futures Matter developed the cross-government NSW Human Services Data Set. Unprecedented in scale in NSW, it links data from 10 NSW Government departments and agencies, comprising anonymous service records relating to over 7 million people born in or residing in NSW.
• Insights from investment modelling, which forecast future social outcomes and service costs for vulnerable groups of children, young people and families in NSW.
• Work led by Their Futures Matter and involving all human services agencies, to design strategies that support children and families to reach their goals and improve their outcomes.
• Our work to create a coordinated service system, more responsive to the needs and aspirations of children and families.
• Next steps, including updates to the investment modelling and opportunities for collaboration.

Join Their Futures Matter to learn about this powerful approach allowing us to understand vulnerable children and families better than ever before.


Gary Groves, Their Futures Matter
Gary Groves is Executive Director of Their Futures Matter, a landmark reform of the NSW Government to improve outcomes for vulnerable children and families. Appointed in January 2018, Gary is leading the implementation of a multi-agency, coordinated service system to deliver evidence-based, wraparound supports via a whole-of-government investment approach.

Over his illustrious twenty-five year career in the public service, Gary has held a number of senior executive roles within the Department of Family and Community Services (FACS) and NSW Police. He has extensive experience in public administration and has delivered results in a number of areas of human services.

Paula Cheng (Presenter), Their Futures Matter
Paula Cheng is a Director at Their Futures Matter (TFM), leading the Investment Modelling, Research and Evaluation portfolio. She is a seasoned public sector leader, with extensive experience in using data to drive change and improve services at both the State and Commonwealth levels. Before joining TFM, Paula led a directorate in conducting privacy assessments as a proactive regulatory function to ensure government agencies, businesses and organisations are managing, handling and using personal information in accordance with the Australian Privacy Principles.
Paula has extensive experience in research and evaluation.